Tag Archives: Customer Service

Customer Service Quality Monitoring with AutoEncoder based Anomalous Case Detection

Posted on January 20, 2021 by Pranab

Most companies put lot of effort ensuring superb customer service. They want to resolve customer issues as quickly as possible leaving a positive experience with customers. It’s been said that one negative experience with customer service an obliterate loyalty to … Continue reading →

Posted in Data Science, Machine Learning, Outlier Detection, Python, PyTorch | Tagged , , | Leave a comment

Predicting Call Hangup in Customer Service Calls with Decision Tree and Random Forest

Posted on April 30, 2017 by Pranab

When customers hangup after a long wait in a call, it’s money wasted for the company. Moreover, it leaves the customer with a poor experience. It would have been nice, if we could predict in real time while the customer … Continue reading →

Posted in Big Data, Customer Service, Hadoop and Map Reduce, Machine Learning, Predictive Analytic | Tagged , , | 3 Comments