Tag Archives: CRM

Predicting CRM Lead Conversion with Gradient Boosting using ScikitLearn

Sales leads are are generally managed and nurtured in CRM systems. It will be nice if we could predict the likelihood of any lead converting to an actual deal. This could be very beneficial in many ways e.g. proactively  providing … Continue reading

Posted in Data Science, Machine Learning, Optimization, Python, ScikitLearn | Tagged , , , | 7 Comments

Customer Service and Recommendation System

You may be wondering about the relationship, I alluded to in the title. A personalization and recommendation system like sifarish bootstraps from user and item engagement data. This kind of data is gleaned from various signals e.g. an user’s engagement with … Continue reading

Posted in Big Data, Customer Service, eCommerce, Hadoop and Map Reduce, Recommendation Engine | Tagged , | 1 Comment