Category Archives: Customer Service

Predicting Call Hangup in Customer Service Calls with Decision Tree and Random Forest

When customers hangup after a long wait in a call, it’s money wasted for the company. Moreover, it leaves the customer with a poor experience. It would have been nice, if we could predict in real time while the customer … Continue reading

Posted in Big Data, Customer Service, Hadoop and Map Reduce, Machine Learning, Predictive Analytic | Tagged , , | 1 Comment

Customer Service and Recommendation System

You may be wondering about the relationship, I alluded to in the title. A personalization and recommendation system like sifarish bootstraps from user and item engagement data. This kind of data is gleaned from various signals e.g. an user’s engagement with … Continue reading

Posted in Big Data, Customer Service, eCommerce, Hadoop and Map Reduce, Recommendation Engine | Tagged , | 1 Comment